Returns and exchanges

If, upon receiving the order, the buyer is not satisfied with the product, the customer will have a period of 14 calendar days from the date of receiving the order to execute the right of return or exchange. After this period, no claim will be accepted.

To exercise the right to return or exchange the purchased product, the customer must request it to The Painter’s Wife by sending an email to hello@painters-wife.com and the following conditions must be met:

The product must be in perfect condition and with its corresponding labels, without signs of having been used or washed.

The product must be returned in the same condition in which it was received with its original intact packaging, ticket or invoice.

Returns can be made by sending the product by certified ordinary mail to the address that will be sent to the buyer by email during the exchange process correspondence. If the buyer decides to make a return with a different Courier, they should communicate that to The Painter’s Wife through an email to hello@painters-wife.com, stating the mailing iformation and tracking number.

An exchange can only be made for the same item purchased but in a different size or color.

In the event that the products do not arrive in perfect condition, The Painter’s Wife reserves the right to refuse the return or exchange, or pay a lower amount for your order.

RETURNS

If the product delivered presents any manufacture or quality defect, the client can request a return within 14 calendar days after receiving the product. To do this, they should send an email to hello@painters-wife.com and provide the reason for the return. Within 24 hours, the client will receive an email in which we will indicate the necessary data in order to complete the process. In the event that a product is defective, The Painter’s Wife will be responsible for collecting the product and sending another identical product, as long as it is in stock, without any additional charge to the client, unless it is a request to return the money, in which case the total cost of the product will be reimbursed within 10 business days after receiving it in our offices and checking that it is defective. The return will be made automatically by using the same payment method used for the intial transaction.

For any other reason for a return, the buyer must write an email to hello@painters-wife.com within 14 days after receiving the delivery by explaining their reasons. In the next 24 hours, the buyer will receive an email in which we will provide the necessary information to perform the return process. In this case, the shipping costs will be paid by the buyer.

The product must be in perfect condition and with its corresponding labels, without signs of having been used or washed.

The product must be returned in the same condition in which it was received with its original intact packaging, ticket or invoice.

Returns can be made by sending the product by certified ordinary mail to the address that will be sent to the buyer by email during the exchange process correspondence. If the buyer decides to make a return with a different courier, they should communicate that to The Painter’s Wife through an email to hello@painters-wife.com, stating the mailing information and tracking number.

An exchange can only be made for the same item purchased but in a different size or color.

In the event that the products do not arrive in perfect condition, The Painter’s Wife reserves the right to refuse the return or exchange, or pay a lower amount for your order.

PRODUCT EXCHANGE

The buyer may request a change in size of the product that was initially chosen within 14 calendar days after receiving it. Because of this, the client should contact The Painter’s Wife via email at hello@painters-wife.com, and we will explain how to proceed.

The conditions so that the client can exercise their rights to change the size will be the same as those listed in the first section.

The buyer will be responsible for the shipping and collection costs. We do not accept postage due shipments of any kind.