If upon receipt of the order the buyer is not satisfied with the product, the customer will have a period of 14 calendar days from the date of receipt of the order to execute the right of return or exchange. After this period no claim will be accepted.
To exercise the right to return or exchange the purchased product, the customer must request it to The Painter’s Wife by sending an e-mail to firstname.lastname@example.org and the following conditions must be met:
In the event that the products do not arrive in perfect condition The Painter’s Wife reserves the right to refuse the return or exchange, or pay a lower amount for your order.
If the purchased product has a manufacturing or quality defect, the customer may request its exchange for the same product within 14 calendar days after receipt of the product. In order to carry out the return of the product, the customer must send an email to email@example.com explaining the reason for the return. In this case The Painter’s Wife will collect the defective product and send another identical product, provided that it is available in stock, at no additional cost to the customer.
If the customer requests a refund, the entire refund will be paid to the customer within 10 business days of The Painter´s Wife receiving and inspecting the product, providing that the manufacturing or quality of the product is in fact unsatisfactory. The return will be made automatically using the same payment method used for the initial transaction.
For any other reason for return, the buyer must write an email to firstname.lastname@example.org within 14 days after its receipt explaining his reasons. In the next 24 hours the buyer will receive an email in which we will provide the necessary information to perform the return process. In this case the shipping costs will be paid by the buyer.
The buyer may request an exchange of size or color of the initially chosen product within 14 calendar days after it is received by the customer. To do so, the buyer should contact The Painter’s Wife by email at email@example.com, and we will explain how to proceed.
The conditions for the customers to exercise their right to exchange the size of the garment will be the same as those set out within the first section.
Shipping and collection costs in case of product exchange shall be borne by the buyer. Under no circumstances will we accept freight collect deliveries.